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FAQs

I forgot to use my discount code, what next?
We are not able to apply the discount code or provide a refund for a missed code if you have already completed your purchase. 
The best option is to cancel the current order and place a new one with the code added. Order can only be canceled if it has not been shipped yet.
 
How do I cancel my order? 
To cancel your order send an e-mail to 329950626@qq.com as soon as possible. If the order has not been shipped yet, it will be cancelled.

I tried to order several of the same item, but when I went to check out there were fewer than I had wanted in my cart. What happened?
When you are shopping, items are placed your cart, but they may also be placed in the carts of others at the same time. 
If they complete their purchase before you do, it will subtract the items from you cart because they are no longer available. 

Why was the freight charged twice?
You can add the selected products to the shopping cart, and finally pay together. Only one shipping fee will be charged for one order, multiple shipping fees will be charged for multiple orders

What to do if there has problem with the received products?
You can contact us if you have any problems with the received product, we will help you deal with it, don’t worry!

How long will it take to receive the goods after placing the order?
Generally, buyers can receive the goods within 15-30 days. Don't worry if you haven't received the goods, because sometimes the logistics will be busy, which is also a normal phenomenon. Contact us, we will help you inquire about logistics