We happily accept returns or exchanges on defective merchandise and will reimburse you 100% of the item cost & shipping. Please be certain of your selections before making payment. The product returned must be new and unopened. For all order discrepancies, as well as returns and exchanges, you must contact us within 30 days of order receipt. Bassam Says Stamp ships worldwide. Bassam Says Stamp is not responsible for any parcels that are lost or damaged once the parcel has left our warehouse.
Certain items in our store such as machines are marked as oversized and an international surcharge is noted. Each country's customs department reserves the right to inspect parcels and an inspection could delay the transit time of your order. In addition, we cannot guarantee that tracking information will be updated regularly on the USPS web site.
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Our online time is 8:30-17:30 on working days!!